Courier Services

Our store is your destination for authentic Australian organic skincare, and we believe your experience should be flawless from click to receipt. This detailed shipping policy outlines our commitment to delivering your products with care and efficiency, keeping you informed every step of the way.

We partner with a selection of Australia’s most reliable courier companies to provide our standard shipping service. This service is designed for cost-effective delivery across the country. The total delivery time is composed of two parts: our order processing time and the carrier’s shipping time. We take 1 to 3 business days to process your order, ensuring every item is correctly picked and securely packaged. Once dispatched, the estimated carrier transit time is 5 to 10 business days. Please note that during peak seasons such as Christmas or Black Friday, processing and delivery times may be longer than usual, and we will display notifications on our website during these periods.

To make your natural skincare journey even more rewarding, we provide free standard shipping for all orders exceeding $35 AUD. This offer is valid automatically at the time of purchase. For orders below this value, a straightforward shipping fee is added. (Shipping cost $5.99 AUD, free shipping on orders over $35, order processing time 1-3 days, dispatch time 3-5 days). If you require a speedier service, our express delivery option is available for selection. This service fast-tracks your order through our warehouse and onto a priority courier service, with a delivery target of 2-4 business days after dispatch.

We are committed to sustainability, which is why we use recyclable packaging materials and biodegradable void fill. Your skincare products are packed with extreme care to prevent damage. The moment your order is dispatched, our system will send you a notification email with your live tracking number and a link to follow your parcel’s progress. We highly recommend using this feature. Please understand that the delivery dates provided by the courier are estimates, not guaranteed delivery dates. We cannot control weather events, logistical backlogs, or other issues that may arise within the courier’s network. However, we promise to be transparent and communicative if we are made aware of any widespread delays affecting our customers.